Privacy Policy

Protecting your privacy

Moving Interstate provides a range of services through its various divisions and in doing so is committed to protecting the privacy of clients, taking seriously its responsibility to safeguard the security of personal information entrusted to its care.

Moving Interstate is also committed to providing the highest quality of service possible and in so doing, the nature of the services provided by Moving Interstate requires that they obtain certain personal information from clients – information which is essential to enable them to deliver those services.

Moving Interstate will always write or email (or will telephone) clients during and/or after a move to obtain a performance evaluation on the services provided.

The Privacy Amendment (Private Sector) Act 2000 was passed by the Federal Government to control the collection and use of personal information gathered by companies in the private sector. There are 10 National Privacy Principles which must be complied with.

Further information on the Act may be found by visiting www.privacy.gov.au

The Moving Interstate Privacy Policy explains:

• What type of personal information Moving Interstate collects.
• For what purposes and reasons personal information is collected.
• Other organisations and government departments (such as Customs) to which that information may be disclosed.
• The rights of individuals to check the information held and how to check it.
• What Moving Interstate does to protect that information.

Personal Information

Personal information, for the purpose of the Moving Interstate Privacy Policy, may be defined as any information describing or pertaining to an identifiable person.
The National Privacy Principles and How Moving Interstate Meets its Legal Obligations

1 Collection

Moving Interstate will only collect information which is required in order to effectively provide its services; this will include details which identify a client and additional details (as the type of service to be provided dictates) relating to value of belongings, family and cultural details.

The information required will normally be collected from the client although when a move or relocation is initiated and/or paid for by a corporate account (employer) then some personal information may be provided to Moving Interstate by the employer or third party so authorised by that employer.

Only those personal details required will be collected and recorded.

In addition to name, address(es), telephone and fax numbers (work, mobile and home), email addresses, date(s) of relocation, Moving Interstate will also require additional information from clients relocating to or from overseas, including but not limited to passport copies (required by government agencies), and completed customs forms. To enable Moving Interstate to successfully deliver relocation and associated settling in services, Moving Interstate will require significantly more information, for example including details on each family member, type of schooling required and the like.

If Insurance cover is to be placed through Moving Interstate, then certain information will be required including a listing of all items to be moved and the values; if Moving Interstate is not arranging insurance cover they will often be asked to obtain the listing from clients to pass on to the Insuring party.

Information may be collected in a variety of ways including:

• gathered by asking questions over the telephone or face to face and then recording the information
• gathered by requesting that one or more forms be completed and the forms kept and/or information supplied then stored electronically
• electronically, with clients completing appropriate fields on the Moving Interstate web and submitting that information to Moving Interstate
• supplied to Moving Interstate by email
• supplied to Moving Interstate by other parties in one or more of the above formats.

Moving Interstate will not collect information without the consent of the individual concerned, notwithstanding that a request for a quote or an instruction to Moving Interstate to proceed with delivering a service will be regarded as implied consent for the collection of such personal information necessary to carry out the task.

2 Uses and Disclosure

Information collected by Moving Interstate will ONLY be used for purposes of its business, being the reason for which it was collected.

Moving Interstate will pass relevant information on to business partner companies and/or service suppliers to enable them to carry out services on behalf of Moving Interstate if and when applicable.

Secondary Purpose

Moving Interstate will only disclose information about an individual for a purpose (defined in the Act as a secondary purpose) where the secondary purpose is directly related to the primary purpose of collection AND an individual would reasonably expect Moving Interstate to use or disclose such information for the secondary purpose.

An example of this would be the provision of details to the Human Resource Department of a corporate account where the individual is an employee of that corporate account, the service rendered is to be paid for by that account and where the information provided will enable the account to more effectively monitor the service(s) being provided; typically this information would be provided electronically via a secure web site and/or through the transmission of spread sheets.

Moving Interstate may use the information from time to time to create mailing lists which would enable Moving Interstate to inform individuals of services which may be of interest to them. When Moving Interstate undertakes any such mailing (whether by post, email, fax or other form), they will ensure that clear instructions are provided within it to enable the Individual to request that their name be removed from such mailing lists should they so wish. Any such mailing list would remain at all times within the control of Moving Interstate and will not be given, bartered or sold to any third party.

3 Data Quality

Moving Interstate will do its best to ensure that the information gathered and stored is accurate and up to date; in most cases this information being obtained from the individual concerned.

Information held can be corrected simply by contacting the Privacy Administrator at Moving Interstate (details below) to request that the information be corrected.

4 Data Security

Moving Interstate takes all reasonable measures to ensure that personal information held is protected from loss, misuse un authorised access, modification or disclosure. Information collected through the web is protected by passwords and user names. Internal data systems are protected by passwords, firewalls and other methods.

Moving Interstate is prepared to change or modify its systems as necessary to maintain the integrity of its data security.

5 Openness

Moving Interstate will maintain and update as required a Privacy Policy. This policy document will be available upon request to any individual or corporate account requesting it. This document will explain Moving Interstate policy regarding the management of personal information. On request by an individual or corporate account, Moving Interstate will take all reasonable steps (in the form of the Moving Interstate Privacy Policy document) to advise what sort of information it holds, for what purpose and how it holds, uses and discloses that information.

6 Access and Correction

Where Moving Interstate holds personal information about an individual, that individual may request access to it and in most cases that access will be granted (access being given to the extent that it is permitted by the law and is not frivolous). Any request for access must be made in writing (for security purposes) addressed to the Moving Interstate Privacy Administrator (contact details below).

If an individual discovers or suspects that information held is incorrect then a written request for correction addressed to the Moving Interstate Privacy Administrator should be made; Moving Interstate will then take reasonable steps to investigate and correct the information held. Should Moving Interstate not agree that the information is inaccurate then the individual concerned may request that a written statement from them explaining their position be associated with the Moving Interstate records.

7 Identifiers

For the purpose of this policy and the Act, identifier means any reference number, file number or code issued by any government or agency. Moving Interstate will not use any official identifier for its own purposes but will issue its own internal identifier (unique file reference number); where Moving Interstate has access to any official identifier it will only use it to the extent required by law (for example the provision of a passport number to customs administrators) or where the use of that identifier is essential for the provision of the service contracted for. (Neither a name nor an ABN number is regarded as being an identifier).

8 Anonymity

The Act provides for individuals to have the option of not identifying themselves when entering into transactions with Moving Interstate if it is practicable; the nature of the services provided by Moving Interstate are such that it is not practicable for Individuals to not identify themselves.

9 Transborder Data Flows

The nature of the services provided by Moving Interstate requires that certain personal information be provided to business partner organisations and/or government agencies in foreign countries. Moving Interstate will only provide information necessary to enable it to effectively carry out the services, which it is contracted to provide, or information, which it is legally obliged to provide. Nevertheless, Moving Interstate will take all reasonable steps to ensure that it only deals with reputable organisations overseas.

10 Sensitive Information

Sensitive information will not be collected or stored by Moving Interstate unless the holding and use of this information is essential to enable them to deliver their services. Such information will not be held or disclosed unnecessarily.

Enquiries and Complaints

If any individual feels that Moving Interstate has failed to meet its legal obligations then they should notify the Moving Interstate Privacy Administrator in writing; the Moving Interstate Privacy Administrator will as a matter of urgency investigate and where appropriate rectify any breach of its obligations.

An individual has the right to contact the Office of the Australian Privacy Commissioner with any complaint about acts or omission on the part of Moving Interstate in respect to its obligations under the Act; Moving Interstate undertakes to take all reasonable steps to resolve any such issue.

Moving Interstate Privacy Administrator

privacy@Moving Interstate.com.au
Moving Interstate